售前服务：

应用咨询：我们的咨询专家洞悉全球切割、焊接技术的应用，我们随时为您提供关于产品，价格、技术、行业解决方案等方面的信息咨询，并且将我们的宝贵认识与您分享，帮您做出优化的方案。

考察接待：您可预约参观展厅、亲临公司现场考察，我们会为您提供专业的接待人员。

售中服务：

安装：我们会负责对您采购的设备进行免费安装、调试，使机器能够尽快的投入使用。

培训：我们华工激光本部设有“激光加工技术培训中心”，免费为你们的技术人员提供设备操作、维修及工艺技术培训。设备安装调试运行后，我们还可按您的需要提供操作人员在现场继续培训指导，直到您的的技术人员有独立工作能力。

售后服务：

维修保养：对您采购产品提供一年免费保修，终身维修。保修期内设备出现故障及机件损坏（人为因素及不可抗力因素除外），由我公司负责无偿免费修复，所需换件由为公司提供（易耗件除外）。超过保修期，维修只按成本价收取工本费；同时自您购机之日起，终身享受软件升级服务；当需要维修服务时,我们的工程师会提供快速响应。

◆ 预防性的维修。根据您的不同需求,我们可以对您的机器进行定期维修，也可以在您需要时提供。定期的调整和校准机器能保证最佳的性能。一些潜在的问题也能在爆发出来前得到解决以免影响生产效率。

◆ 服务网点。我们在国内建立了完善的营销网络，同时国际市场营销网络也不断发展，您可以在我们官网查询我们的服务网点，售后服务响应时间4小时，接到报修电话，售后工程师24小时内有明确答复或到达设备现场。

◆ 在线服务。我们建立了多样化的在线服务渠道，您可以通过客服电话、客服邮箱、网站在线、网站留言、微信公众号等渠道和我们联系，获取您需要的服务。

备件：使用原厂的备件和易损件能够最优化机器的生产效率。我们可以保证充足的备件，并对您承诺最优惠的价格，从根本上把控维修质量。

Pre sales service:

Application Consulting: Our consulting experts have insight into the global application of cutting and welding technology. We are always ready to provide you with information consulting on products, prices, technology, industry solutions, and other aspects. We also share our valuable knowledge with you to help you make optimized solutions.

Inspection reception: You can make an appointment to visit the exhibition hall or visit the company on-site for inspection. We will provide professional reception personnel for you.

In sales service:

Installation: We will be responsible for free installation and debugging of the equipment you purchased, so that the machine can be put into use as soon as possible.

Training: Our Huagong Laser headquarters has a "Laser Processing Technology Training Center", which provides free equipment operation, maintenance, and process technology training for your technical personnel. After the installation, debugging, and operation of the equipment, we can also provide operators to continue training and guidance on site according to your needs, until your technical personnel have the ability to work independently.

After sales service:

Maintenance: We provide a one-year free warranty and lifelong repair for your purchased products. During the warranty period, if the equipment malfunctions or the components are damaged (excluding human factors and force majeure factors), our company will be responsible for free repair, and the necessary replacement parts will be provided by our company (excluding consumables). If the warranty period is exceeded, the repair fee will only be charged at the cost price; At the same time, from the date of purchase, you will enjoy lifelong software upgrade services; When repair services are needed, our engineers will provide quick response.

◆ Preventive maintenance. According to your different needs, we can perform regular maintenance on your machine or provide it when you need it. Regular adjustment and calibration of the machine can ensure optimal performance. Some potential issues can also be resolved before they erupt to avoid affecting production efficiency.

◆ Service outlets. We have established a comprehensive marketing network in China, and the international marketing network is also constantly developing. You can check our service outlets on our official website. The after-sales service response time is 4 hours, and when you receive a repair call, the after-sales engineer will provide a clear response or arrive at the equipment site within 24 hours.

◆ Online services. We have established diversified online service channels. You can contact us through customer service telephone, customer service email, website online, website message, WeChat official account and other channels to obtain the services you need.

Spare parts: Using original spare parts and vulnerable parts can optimize the production efficiency of the machine. We can guarantee sufficient spare parts and promise you the most favorable price to fundamentally control the quality of maintenance.